Return and Refund Policy

At EmbroBee, we want you to be completely satisfied with your custom embroidery product. If you are not satisfied with your order, we will do our best to make it right.

Returns

Since our products are made to order, we do not accept returns for a change of mind. However, if your order arrives damaged or defective, please contact us within 14 days of receiving your order, and we will work with you to arrange a return and replacement or refund.

To initiate a return, please email us at [email protected] with your order number and a description of the issue. Please also provide photos of the damaged or defective product, if applicable.

Refunds

If a refund is requested, we will issue a refund to the original payment method within 7 days of receiving the returned product. Please note that we do not refund shipping costs.

Cancellation

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been started in production. Once production has begun, we cannot cancel your order.
If you have any questions or concerns about our return and refund policy, please contact us at [email protected].